Class Cancellation Due to Low Enrollment

At ProACT Critical Care Academy, we strive to provide high-quality training for all our students. To ensure that our classes are effective and meet the needs of participants, we may occasionally need to cancel a class due to low enrollment. Below is our policy for handling such cancellations for both basic-level and instructor-level classes.

1. Basic-Level Classes Basic-level classes include courses such as First Aid, CPR, AED, and other similar offerings.

• Cancellation Notification: If a basic-level class is canceled due to low enrollment, students will be notified no later than 48 hours prior to the scheduled class start time.

• Options for Students:

  1. Reschedule: Students may reschedule their enrollment for another class at no additional cost.
  2. Refund: Students may request a full refund of their class fees.

• Process for Refunds: Refunds will be processed within 7 business days of the cancellation notice.

2. Instructor-Level Classes Instructor-level classes include courses such as American Red Cross Instructor certification programs.

• Cancellation Notification: If an instructor-level class is canceled due to low enrollment, students will be notified no later than 7 days prior to the scheduled class start date.

• Options for Students:

  1. Reschedule: Students may reschedule their enrollment for another instructor-level class at no additional cost.
  2. Refund: If no instructor-level classes are available within 90 days of the original class date, students may request a full refund of their class fees.

• Process for Refunds: Refunds will be processed within 7 business days of the request if no rescheduling option is available.

3. Additional Information

• ProACT Critical Care Academy reserves the right to cancel classes based on low enrollment or unforeseen circumstances.
• Efforts will be made to minimize disruptions and provide ample notice to affected students.
• For questions or concerns, students may contact our office directly at support@proactacademy.com.

We appreciate your understanding and look forward to supporting your learning and professional development.