How To: Cancel or Reschedule a Class

1. Go to www.proactacademy.com and select “Log In” at the upper right of the screen.

2. If you already have an account, log in. If you do not, select “Sign Up”. Be sure to use the same email used when you placed the order.

3. Once logged in, select the down arrow next to your profile avatar and select “My Classes.”

4. Select either “Cancel class” or “Reschedule class” and confirm your change. 

Note: Changes must be made in accordance with the Terms of Service. Before making a change, it is your responsibility to understand these terms, as changes made cannot be undone. If our website does not allow a change to be made, it is passed the eligible window

If no classes are available when attempting to reschedule, email support@proactacademy.com.

We will make every effort to process eligible credits and refunds within 7 business days. Once processed, refunds may take up to two billing cycles to appear on your credit/debit card statement. eCredits will be issued to the email entered in your account. Classes paid for by cash or a check will be refunded in the form of a check to the person named in the enrollment, typically within 20 days.

With Change/Drop Fee Waiver:

• Requesting a Change more than 48 hours in advance with a valid Change/Drop Fee Waiver: $0 Change Fee
• Requesting a Change less than 48 hours in advance with a valid Change/Drop Fee Waiver: $25 Change Fee
• No changes/drops are eligible for a refund less than 8 hours prior to the first course meeting

If there are no courses listed that fit your needs or interests, please contact Customer Support.